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Dreamforce 2011
At Salesforce.com’s 2011 annual Dreamforce conference, the company announced or released several new cloud-based products and services well beyond its core CRM platforms. These include: Significant...
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Choose Your Consumerization Strategy
The consumerization of IT is a topic that has seen a lot of coverage in the IT world in the past few years. In spite of this, there are still many CIOs who aren’t sure how to respond to all of the...
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SAP Streamwork: Getting things done, not just getting together
Info-Tech has been researching SAP Streamwork for viability as an enterprise collaboration solution. Streamwork is designed as a social enterprise tool, comprising elements you’d expect to see in...
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Facebook’s IPO: Time for the Business and IT to realign their perceptions of...
Facebook’s IPO launched May 18th (NASDAQ:FB) and quickly became a $25 billion dollar company within a few hours. Many people are still scratching their heads wondering why investors value such a...
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Get ‘er done… with collaboration
Collaboration platform vendors are now creating tools to get work done, rather than simply being a device for social networking. Instead of ‘being social for the sake of being social’ vendors have...
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Building Collaboration with Evangelists; not CCOs
Having a collaboration strategy is critical for knowledge-intensive companies, but many organizations have failed to properly design and execute a plan for enabling employee-to-employee collaboration....
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The CSM Battle: Mobile moves forward, Social falls behind, and Video enters...
Social and mobile are still important differentiators in customer service. Info-tech’s recent Vendor Landscape on CSM vendors confirmed that as consumers are embracing touch-enabled devices, device-...
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Email over-use is an addiction that requires intervention.
Stop: before you sit down to read this go take a walk. Seriously, walk away from the computer. The world seems obsessed with technology these days – especially how we use it. Email in particular has...
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Tap into the “world’s largest focus group” with a social analytics program
Social data is the biggest source of customer information in history. Without analytics to pull key insights, your organization can’t possibly make the right decisions. As social media grows in...
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